The following Terms and Conditions govern the use of Spinza's online casino. The use of Spinza and/or the opening of a user account is an acknowledgment that the user has read, understood, and agrees to be bound by this website's Terms and Conditions.
Last updated: 26/05/2022
We reserve the right to make changes to the Terms of Use at any time. The Terms of Use may be changed for several reasons, including but not limited to, customer service reasons, compliance with applicable laws, regulations, financial regulation requirements from third parties, or regulatory guidance.
We recommend that you revisit and read these Terms of Use regularly, as they govern your use of the website.
It is your responsibility to ensure that you agree with any changes made to the Terms of Use, and your continued use of the website will be deemed your acceptance of any changes that we may make.
The Terms of Use shall be agreed between you and Live Play Gaming International, a company licensed and regulated by the Government of Curaçao under the gaming licence 390233, Apale Graham J. Kalvarna K/W Seehuis Teeli VI, Curaçao, Netherlands Antilles.
Unless otherwise stated, 'you', 'your', 'user', or 'player' refers to any person who uses our software and/or the website. Unless otherwise stated, 'we', 'us', or 'our' refers collectively to the relevant entity outlined in clause 2.1 (Parties and Licensing) and its subsidiaries, affiliates, directors, officers, employees, agents, and contractors from time to time.
Gambling activity carried out via this website is licensed and regulated by the Government of Curaçao under the gaming licence 390233, Apale Graham J. Kalvarna K/W Seehuis Teeli VI, Curaçao, Netherlands Antilles.
1.1 The player is responsible for keeping login information such as email and password confidential. Spinza will not be held responsible for any misuse of a player's credentials, provided that Spinza has been correctly furnished with the requested account information. Spinza is entitled to assume that the player is making all orders, payments, and instructions.
1.2 Each player is allowed to open only one user account. The use of more than one account per physical user is known as "multi-accounting," which is strictly prohibited. Should we discover a player with multiple accounts, all affiliated accounts associated with the player will be immediately cancelled alongside any transactions on the multiple accounts. If Spinza has reasonable grounds to suspect that the registration of multiple accounts was intended to defraud or cheat, Spinza may block regular or tournament play and/or withhold prize distribution.
1.2.1 You can only have one user account per household, address, computer, and IP address. If more than one person in your household has an account, you risk having any winnings voided and being banned from the online casino. Please check with our Customer Support Desk via Live Chat for more details.
1.2.2 Spinza does not allow different account users from the same household and/or family to play on the same bet, including different combinations of the same bet. Should a player breach this prohibition, Spinza reserves the right to cancel such bets, subject to the rules of cancellation stated herein.
2.1 Funds deposited must be used to place bets/stakes in the games. In the interest of fair play on our site, it is prohibited to use any recognised betting techniques or patterns. Any suspicious activity or betting irregularities on a player's account may lead Spinza to freeze the funds and/or close the account entirely.
2.2 All deposits must be wagered 1x the deposit amount before a withdrawal can be requested.
2.3 In the event of misuse and/or abuse of promotions or any bonus offers from Spinza, the online casino reserves the right to close the account, void any winnings, and block the account until the matter between Spinza and the client is resolved.
2.4 Deposits to the player account are made by transferring money using the payment methods located on the top right-hand side of the website, under the "+" tab after logging into your account.
2.5 This online casino reserves the right to change the forms of payment we may accept from time to time.
2.6 You may only use payment methods registered in your own name to make deposits.
2.7 We may limit your deposits on any single day.
2.8 We further reserve the right to accept specific payment methods only under certain terms and conditions.
2.9 We do not warrant that all payment methods will be available at all times.
2.10 We do not accept any cash funds sent to us.
2.11 By depositing funds, you agree not to initiate any charge-backs, reversals, or otherwise cancel any deposits into your account. You also agree to refund and compensate us for any unpaid deposits.
2.12 We accept no responsibility for any currency exchange conversions, charges, or fees levied by your card issuer, bank, or financial institution.
2.13 Please note that our products are consumed instantly when playing or betting. This means we cannot provide returns of money, refunds, or cancellation of your service once you begin playing or betting. If you play a game or service with real money, the funds will be drawn from your player account instantly.
2.14 Your user account should not be used as a banking facility, and deposits should only be made to use funds to place bets. Your account is not insured, guaranteed, or sponsored by any banking insurance system, nor will it earn any interest.
2.15 Should you make repeated deposits and withdrawals without placing commensurate bets, we reserve the right to pass on to your account any bank charges we have incurred, without prior notice, before closing the account.
2.16 Payment Descriptors: Your credit or debit card will be billed immediately after deposits. Please contact Customer Support for any queries regarding payment descriptors on your statements.
3.1 The user may at any time request a payout from the existing balance of his/her player account in whole or in part, provided that all payments have been confirmed, wagering requirements have been met, and all amounts have been deposited.
3.2 Withdrawal requests are reviewed on weekdays, from Monday 09:00 to Friday 16:00. We aim to review all withdrawal requests within 24 hours from the moment the user places a withdrawal request on their account.
3.3 Players will only be able to withdraw their winnings in sums of up to R25,000 per week. The remaining amount will be placed back into the player's account until they are eligible for a further withdrawal.
3.4 Please note that verification checks include identity, age, place of residence, and proof of ownership for any payment methods used (including the source of your funds via bank statements). Spinza may withhold any withdrawal if you fail to comply with the requested verification conditions.
3.5 Should you wish to withdraw some or all of your balance, you may select how much you want to have paid back.
3.6 All withdrawals will be paid back to the same payment method used to make a deposit on the account. The withdrawal methods will become available once a successful deposit is made using that method.
3.7 Where your withdrawal method is no longer valid or available (for example, if it has expired), your withdrawal will not be processed, and you will be asked for details of an alternative payment method. We may request further information or documentation from you in this instance.
3.8 If you have requested a withdrawal before 13:00 on a weekday, you will receive your funds on the same day before 23:00, depending on the bank you use. Should you request a withdrawal after 13:00 on a weekday, your funds will clear the next day. Withdrawal requests made after 13:00 on Fridays will reflect on the following Monday.
3.9 The minimum withdrawal amount is R250. To make a withdrawal, you must have placed at least one bet with us in your lifetime and wagered, in full, at least once the deposited amount.
3.10 Unless otherwise agreed in writing, the maximum you may withdraw in any week is R25,000. VIP players may be eligible for a withdrawal limit increase.
3.11 You may only use payment methods registered in your own name to make withdrawals. It is your responsibility to submit the correct bank account details (where applicable) for withdrawal payments. Spinza cannot refund payments made to another account due to incorrect details provided by you.
3.12 Funds may be deducted from withdrawals in compliance with and as required by any applicable regulation or law.
3.13 As a responsible gaming operator, the maximum win on any given spin at Spinza is 500x the bet amount. Any win amount on a single spin exceeding 500x your bet stake will be considered a Wagered Jackpot and subject to 30x wagering. Any win amount on a single spin exceeding 1000x your bet stake will be subject to 50x wagering. From time to time, Spinza management may offer cashouts for wagered jackpots; however, this is not standard practice and will be handled on a case-by-case basis. A player's principal wallet balance before a wagered jackpot will still be eligible for withdrawal.
3.14 If your last withdrawal has been cancelled and the maximum allowed cash-out amount has been allocated to your Spinza balance, you will be required to withdraw this value before another withdrawal or a higher-value withdrawal can take place.
3.15 If we mistakenly credit your account with winnings that do not belong to you, whether due to a technical error, error in the pay tables, human error, or otherwise, the amount will remain our property and will be deducted from your account. If you have used any such amount to place wagers, we may cancel them and void any winnings. If you have withdrawn funds that do not belong to you before we become aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions available at law) constitute a debt owed by you to us, and we may take steps to recover such amounts. In the case of incorrect crediting, you are obliged to notify us immediately by email.
3.16 All transactions shall be checked to prevent money laundering. We shall report any suspicious transactions to the relevant authorities in Curaçao and/or your home country. If you become aware of any suspicious activity related to the games or the website, you must report this to us immediately. We may suspend, block, or close an account and withhold funds if requested to do so under applicable law.
3.17 Enhanced due diligence may be required for withdrawals of funds not used for wagering.
3.18 Players are allowed to reverse withdrawals up to three times per day. If the third queued withdrawal is reversed, the player will only be able to request up to another three withdrawals the following day.
4.1 Bonus credits may be placed into a player's account as part of a marketing campaign. These credits cannot be withdrawn or paid out but must be used to place bets in accordance with the respective rules of different marketing bonus promotion campaigns.
4.2 Spinza reserves the right to withhold or reverse any payout or winning amount or to amend any website policy if there is reasonable suspicion that a player is abusing or attempting to manipulate any bonuses, marketing promotions, or specific policies and terms determined in respect of existing or new games.
4.3 Spinza retains the right to determine that such abuse has occurred. Additionally, if your online activity on Spinza is not abusive by itself, but your actions across other online casinos, taken as a whole, constitute an abuse of our bonuses, promotions, policies, or terms, we reserve the right to act accordingly.
4.4 Wagering requirements apply to the deposit and bonus before any cash-outs will be permitted. For example, if you deposit R20 and receive R20 as a bonus, your wagering requirement will be (R20 + R20) x 60 = R2400. Please note: Wagering requirements on bonuses may differ per promotion.
4.5 As the required play-through requirements are met, funds are automatically transferred from the player's playable account to their cash account. The wager is deducted from the player's playable account for any wagers made. If there is no bonus available, then the wager is removed from the withdrawable account.
4.6 All withdrawable amounts in a player's account include bonus money. Once a withdrawal request has been made, all bonus amounts will be removed from the withdrawable balance before the withdrawal is processed.
4.7 Please note: Only players from the following countries are eligible to receive free bonuses, sign-up bonuses, or become VIP players: South Africa, Lesotho, Swaziland, Botswana, and Namibia.
4.8 A player may redeem only one (1) bonus at a time.
4.9 Once the bonus has been redeemed and you have made your deposit, your bonus will be automatically added to your account. The bonus will be removed from a player's account once a withdrawal request has been made.
4.10 Please ensure that you read and understand each individual bonus term before using any bonus to avoid misunderstandings. For instance, it is not permitted to redeem our second deposit bonus on your first deposit.
4.11 The bonus will expire within 30 days once it’s in your account. If you have not met the bonus conditions within this time frame, any bonus amount and winnings associated with this bonus will be removed from your account.
4.12 From time to time, Spinza may offer extensive bonuses allocated to marketing campaigns that will not be available on the site but only through the campaign.
4.13 Utilisation of a bonus when making a deposit shall be deemed to represent acceptance of all terms and conditions associated with the use of the promotional bonus stated above. Players must not use a bonus when depositing and should do so only with a complete understanding of these terms and conditions.
4.14 Any free money given, e.g., a Non-Deposit Bonus, loyalty bonus, cashbacks, comp points, VIP bonus, competition/tournament prizes, compensation bonus, inconvenience bonus, birthday bonus, etc. (unless otherwise stated), will have a maximum cash-out of R1,000 or 5 times the bonus amount. Minimum initial bonus wager requirements and minimum cash-in requirements apply.
4.15 For security reasons, any winnings from a free bonus or winnings from a free tournament will only be cashed out after making a minimum deposit of R500 into the player account.
4.16 Note: All bonuses immediately exclude progressive games.
4.17 If a player claims a bonus of 25% or more of their deposit, the maximum withdrawal amount will be 5 times the deposit amount after fulfilling all wagering requirements associated with the bonus credited, unless otherwise stated. The remainder of the requested withdrawal will be voided from the player's account. Casino management holds the right to exercise this clause as seen appropriate.
4.18 Players must open a new, real casino account at Spinza Casino, claim the bonus (using the assigned bonus code) within the cashier, and be referred by our specific marketing partners who have been authorised and pre-approved to offer this exclusive bonus.
4.19 The promotion free money amount is a maximum of R100 free, with no deposit required. This amount cannot be increased or reallocated during the promotion. The maximum amount that a player can withdraw from this bonus is R200. Any additional funds will automatically be removed once the bonus's wagering requirements have been completed.
4.20 You will be required to complete the free bonus promotion wagering requirement before being able to make a withdrawal.
4.21 This bonus can only be claimed once by a player, individual, or household. Any players found opening multiple accounts to claim this bonus will have their account frozen, and any funds confiscated.
4.22 Any deposit bonuses are for slot games only. No live games may be played until a user has completed their deposit bonus wagering requirements or their funds have been depleted.
5.1 The player is at least 18 years of age or has reached the legal age of maturity in his/her jurisdiction, whichever is greater. Spinza Casino's operation of live and virtual casino gambling is directed only towards players who, by the laws of their home jurisdiction, are not prohibited from gambling on the internet through the software's application. Some jurisdictions have not yet addressed the legality of using software for gambling, while others have specifically made internet gambling illegal.
5.2 Spinza Casino cannot determine the state of the law in every jurisdiction around the world on an ongoing basis. Therefore, the player accepts sole responsibility for determining the applicable laws in his/her jurisdiction. The player is responsible for any consequences that may arise from not determining the legality of internet gaming in his/her jurisdiction. The player understands that they may play games for free or for money, and that these games are for entertainment value only and at the player's sole discretion. Commercial use of Spinza Casino is strictly forbidden. The player will play only for private and non-professional purposes. Before placing bets, the player is responsible for verifying the gambling laws that govern the use of Spinza Casino.
5.3 The player shall hold the company, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents, and retailers harmless and blameless, and shall fully indemnify them from any and all costs, expenses, liabilities, and damages whatsoever that may arise as a result of:
Entry, use, or reuse of the website,
Use of any materials on the website,
Access, use, or reuse of the casino server,
Participation in the game, or,
Acceptance of any prize.
5.4 Players shall periodically review these Terms and Conditions posted on the website at least once a month.
5.5 The player shall not participate in the games, open, use, or reuse an account, enter the website or the casino, nor accept any prize if they do not fully understand, agree to, become a party to, and abide by all rules, regulations, terms, and conditions contained herein. These laws, rules, terms, and conditions may change periodically.
5.6 The player is obliged to keep his/her personal username and password secret and confidential. Any use of the software application through the player's username is the player's sole responsibility.
5.7 The player will not allow any third party or person, including but not limited to any minor, to use his/her account to place wagers or participate in the games in any way. The player is fully responsible for any taxes and fees applicable to winnings resulting from the software's use.
5.8 If winnings are taxable in the player's jurisdiction, the player is required to keep track of and report the winnings to the appropriate authorities. The personal identity and details of all members will remain confidential. Spinza Casino will not report wagering information on behalf of any member.
5.9 Spinza Casino reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by cheque, unless your withdrawals exceed your deposits. In such cases, the player will not receive their deposits back into their bank account. Additionally, Spinza Casino reserves the right, at its total discretion, to void any winnings and withhold any balance in your Spinza Casino account under any of the following circumstances:
If the name on the Spinza Casino account does not match the name on the credit card(s) used to deposit money into the account.
If you do not hold an identification document from South Africa, Lesotho, Swaziland, Botswana, or Namibia.
If you are not of legal age in the jurisdiction where you reside.
If you reside in a jurisdiction where the law prohibits the use and participation in such games.
If you have allowed or permitted (intentionally or unintentionally) another party to play on your Spinza Casino account.
If you have reversed or charged back any of your purchases on the Spinza Casino account.
You are allowed only one account per household, computer, and workplace. Winnings will only be paid to players having one account. If you have more than one account, all winnings and bonuses will be void.
If you are found cheating or if Spinza Casino determines you have used a system, strategy, or machine, including additional computers, software, or other automated systems, designed to circumvent the natural randomness of our systems.
If the name on the casino account does not match the beneficial owner of the financial instrument used to make the deposit or withdrawal.
If your financial information, personal information, or gaming modus operandi is similar to known fraudsters or deemed high risk or abusive by our security team.
If you do not play any games on your Spinza Casino account for a period of 30 days, meaning no player activity, your account will be deactivated, and any balance will be forfeited to the company.
If you provide false or misleading information when opening a Spinza Casino account.
5.10 By accepting any winnings or prizes from Spinza Casino, players consent to the use of their name and photograph for advertising and promotional purposes without any additional compensation, except where prohibited by law.
6.1 Spinza online casino reserves the right to change the Terms and Conditions and rules for the Loyalty Rewards Programme at any time; for example, changing the parameters for the calculation of points. If Spinza suspects that a user is engaged in illegal or fraudulent activities while using the Rewards and VIP Loyalty Rewards Programme or is in breach of these Terms and Conditions, Spinza may freeze or terminate your account at its absolute discretion.
6.2 Once you have registered, you will automatically become a member of the Spinza Loyalty Rewards and VIP Members' Club. When playing for real money, you will increase your VIP status and have the chance to earn special rewards. Please view our Promotions Page for more details on current VIP Members' Club promotions.
6.3 If a VIP player has reached the Black Tier and their withdrawals are higher than their deposits and/or their balance and withdrawals are equal to or higher than their deposits, their loyalty status will be temporarily disabled.
We provide users with a live chat facility to communicate with our Customer Support Team. We may review and record all such content on our chat facility. We reserve the right to remove or amend this chat facility at our sole discretion.
No opt-in is required—Weekly Cashback Bonuses are available to all players. To qualify for your cashback bonus, you must adhere to the following rules:
8.1 Receive 10% cashback on your weekly net loss.
8.2 Your available balance must be under R100 to qualify.
8.3 You should have no pending withdrawals in the system.
8.4 This offer is only available to players who have deposited R1,000 or more in the previous week.
8.5 General bonus terms apply.
8.6 All cashbacks will have a maximum withdrawal cap of 15x the amount of the cashback received.
8.7 Cashbacks are automatically calculated from Monday 08:00 AM to the following Monday 07:59 AM.
9.1 Free Spins are not real money. Free Spins are considered a bonus and are subject to bonus wagering and other bonus terms.
9.2 The money won from Free Spins will be credited to your bonus amount balance and is subject to our standard terms and conditions, bonus terms, and wagering requirements. However, after the wagering requirements are completed, winnings are considered real money and are available for withdrawal.
9.3 Wagering requirements on bonuses will differ per promotion.
9.4 When wagering, funds from the main user account will be used before using bonus money.
9.4.1 If a player has a bonus balance and places a bet that exceeds the available cash balance, the bonus balance will be used to cover the difference, and any winnings gained will be added to the bonus balance, subject to the active bonus wagering requirements.
9.5 Bonus money or free spins can only be received once per account, person, household, or IP address during a promotional period unless otherwise stated.
9.6 To request a withdrawal, you must wager a minimum of 30 times the deposit amount and 30 times the corresponding bonus amount, unless otherwise stated in the promotion.
9.7 The bonuses we offer have a limited validity period of 7 days unless the bonus rules state otherwise. A customer must meet the play requirements before the bonus expiration date; otherwise, the bonus, or a combination of the bonus and any winnings derived from that bonus, will be removed from the player's account once the bonus expires.
9.8 Reversed withdrawals are not considered deposits and will not be matched with a bonus.
9.9 Wagering on all games at our casino contributes towards the wagering requirement, but certain games contribute larger amounts than others.
9.10 After being awarded a deposit bonus, a user's bonus balance will reflect in their bonus wallet. Only after a user completes the relevant wagering requirement or opts out of the wagering requirement will the bonus balance be transferred to the player's main wallet.
9.11 All users who have used a deposit bonus subject to wagering will have the option to opt out at any time during the wagering play. To "opt out" means a user no longer wishes to be subject to wagering, and the amount transferred to a user's main wallet will be the percentage of the wagering completed bonus balance at the time of opting out. For example, if a user deposited R1,000 with a 100% deposit bonus, their bonus wallet would reflect a R2,000 balance with a "60X" wagering requirement. If a user then completes 25% of their wagering requirement and their bonus balance at that time is R12,000, the user may opt out, whereby 25% (the amount of wagering completed) of the R12,000 bonus balance (which is R3,000) will automatically be transferred to the user's main wallet balance and be eligible for withdrawal.
9.12 Bonus money amounts cannot be the subject of a withdrawal request. A player cannot withdraw any winnings from a bonus balance until all requirements for the bonus have been met.
9.13 As the wagering requirements are met, funds are automatically transferred from the bonus balance to the cash balance.
9.14 If we believe that a customer was not included in a particular bonus promotion, the bonuses shall not be awarded, and no subsequent payouts shall be honoured. We reserve the right to deny participation in promotions without further explanation.
9.15 Spinza may, at its sole discretion, change the terms and conditions or limit the eligibility of players to participate in this promotion for any reason without prior notice to the end-users.
9.16 Bonuses offered by our casino are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. We reserve the right to investigate, cancel, suspend, or lock any account if bonus abuse is suspected. At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
9.17 Should Spinza suspect that a player has committed bonus abuse, either independently or in association with partners, our online casino reserves the right to forfeit the bonus and void any winnings.
9.18 The maximum cash-out from a free spins coupon (minimum R100 deposit before claiming a coupon) is limited to 3x the amount of the coupon value unless otherwise stated (e.g., from R100 worth of free spins or a deposit bonus coupon, the maximum cash-out is R300). Any amount exceeding this will not be cashable and will be voided from the account unless otherwise stated.
9.19 Players cannot redeem multiple free spins coupons consecutively. If you redeem one free spins coupon and are subsequently offered another, a real-money deposit must have been made in the interim for you to be eligible to redeem the second free spins coupon.
9.20 Players who have not made a real money deposit do not qualify for a withdrawal. Their casino normal account balance is not withdrawable and will be voided from the account.
9.21 Any free chips coupon can be redeemed once per player/household. If a player has multiple accounts and redeems a coupon, all funds and/or winnings will be voided.
You further agree to fully indemnify, defend, and hold us and our officers, directors, employees, agents, contractors, and suppliers harmless from and against all claims, liabilities, damages, losses, costs, and expenses, including legal fees, arising out of any breach of this Agreement by you, as well as any other liabilities arising from your use of the Spinza Online Casino or the Software.
You will not attempt to break in, access, or bypass our security measures. If we suspect that you have attempted to or are trying to break in, access, or otherwise bypass our security or the software, we will be entitled to terminate your access to Spinza Casino immediately and/or block your account. We reserve the right to inform the applicable authorities.
11.1 You acknowledge that our random number generator will determine the outcome of the games played on Spinza Casino, and you accept the consequences of all such games. You further agree that in the unlikely event of a disagreement between the result that appears on the software and the game server, the result on the game server will prevail. You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the Online Casino gaming activity.
11.2 You will not commit any acts or display any conduct that may damage our reputation or that of our software provider or other related service providers.
Spinza Casino is restricted to individuals who are over the age of legal majority and are residents of jurisdictions ("Players") where the use of Spinza Casino and its games ("Games") is not prohibited by law. All Spinza Casino Games are void where prohibited by law. Minors are strictly forbidden from playing. No purchase is necessary to play.
Spinza Casino grants the player a personal, non-exclusive, non-transferable sub-license to use the software for playing in the casino. Spinza Casino employs advanced encryption systems to protect the username and password information, as well as any other sensitive information transferred to and from the client application and Spinza Casino servers, thus safeguarding both the player and the casino against manipulation attempts by third parties.
14.1 Spinza Casino will act as the final arbitrator in any dispute involving Spinza Casino and any other party. Spinza Casino reserves the right to appoint an arbitrator of its choice to act as an agent of arbitration in place of Spinza Casino in the event of a dispute, as regulated by the Government of Curaçao.
14.2 All disputes should be forwarded to Spinza Casino by email within one (1) hour of the disputed event. Spinza Casino will respond to all customer inquiries within 2 business days. In a dispute, all decisions made by the casino will be final.
14.3 Should any slot game be interrupted or disconnected, the situation at the point of interruption and results from the previous game will be displayed when the player restarts the game. If the player becomes disconnected from Spinza's Live Table Games server mid-game, the bet will be forfeited, and the player's last bet will not be refunded due to the live nature of our casino situated in Latvia.
14.4 Spinza Casino makes every effort to ensure full protection for its customers. However, certain unforeseen events may be beyond the control of Spinza Casino. In the event of a disconnection for any reason between the player and the casino, Spinza Casino shall not be held liable for any resulting losses. The balance of a player's account shall always be as recorded on the Spinza Casino server.
15.1 Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero, or low-margin bets, or hedge betting will be considered irregular gaming for bonus play-through requirement purposes. Other examples of inconsistent gameplay include, but are not limited to, placing single bets equal to or over 30% of the value of the bonus credited to your account until the wagering requirements for that bonus have been met. Should the casino determine that irregular gameplay has occurred, it reserves the right to withhold any withdrawals and/or confiscate all winnings.
15.2 In addition to the above, when processing withdrawals, if the player's accumulated deposits do not exceed R5,000, the player is entitled to withdraw a maximum of 10 times this amount based on their winnings. For example, if the accumulated deposits are R200 and winnings are R2,500, the withdrawal request for R2,500 will result in a sufficient payment of R2,000 only, with R500 being deducted from the player's balance. Please note that we reserve the right to process your withdrawal using the most convenient payment method determined by the casino.
15.3 Spinza Casino will make reasonable efforts to release players' funds using their preferred method. However, where necessary to comply with local laws and regulations and to ensure the security of both parties, Spinza Casino reserves the right to release a player's winnings using the most appropriate payment method determined at its absolute discretion.
15.4 Before making your first withdrawal of any amount at the casino, a KYC (Know Your Customer) and Authorization Form must be correctly completed, printed, faxed or scanned, and emailed back to Spinza Casino before any funds will be sent.
15.5 All cash-ins will be subject to audit and necessary KYC before processing. You must provide us with a copy of your proof of identity, address, copies of credit cards, a signed approval purchase history, and/or other appropriate documentation when withdrawing credits. Your proof of identity must exactly match your registered name and surname.
15.6 Any deposit made into your casino account indicates your intention to wager at the casino. Failing to do so will result in all deposit credits being withheld for further investigation. In such circumstances, Spinza Casino further reserves the right to remove processing fees at any time without prior notification to the player.
15.7 Making deposits and then cashing in without wagering will not be tolerated. The casino has the discretion not to allow the cash-in to be processed. The casino's decision is final.
15.8 Spinza Casino reserves the right to request an Authorization Form at any time. It may terminate any account that does not satisfactorily complete and/or return the Authorization Form within a reasonable timeframe as determined by Spinza Casino. In such cases, Spinza Casino may unilaterally determine the resolution of any account funds.
15.9 Players must provide a copy of their proof of identity, address, copies of credit cards, and/or other appropriate documentation when withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 7 days of our request, their account may be subject to lockout, and winnings and/or cash-ins may be rendered void. In cases of fraudulent documentation, the account will be locked, and all winnings and/or cash-ins will be void.
15.10 A mandatory waiting period of 24 hours is required before any winnings processing payment. During this period, the player has the right to cancel their winnings. All cash-ins will be subject to audit before processing. All withdrawals are paid in instalments of up to R25,000, depending on the player class, which may take between 5-10 business days. You will be notified by email when your winnings are dispatched. Withdrawals and changes to payment instructions are subject to clearance by our Security Department. Spinza Casino reserves the right to pay out higher winnings over several weeks.
15.11 When a bonus is redeemed, wagering on restricted games is forbidden. Doing so will void any winnings. Spinza Casino reserves the right to withhold any amount over the player's original deposit from a player's withdrawal if the play bonus is wagered on restricted games. Different bonuses have different restricted games, and it is the player's responsibility to review the specific terms and conditions for each bonus.
15.12 Spinza Casino reserves the right to refuse or rescind the play bonus for any reason, including, but not limited to, player abuse. In cases of misuse, Spinza Casino reserves the right to discontinue the player's membership and prevent future access to Spinza Casino.
15.13 Bonuses will be credited on deposits only. Reversed withdrawals are not considered deposits and will not be matched with a bonus.
15.14 If any of a player's real money deposits to the casino are reversed due to insufficient funds, charge-backs, or any other reason, regardless of the payment method, the casino reserves the right to cancel any bonuses, credits, wins, or withdrawals. Play bonuses will be granted only once per household and/or per account, as per our terms of use. If a second account is opened, it will be closed, and all play bonuses, deposits, and winnings may be cancelled.
15.15 The player is fully aware that their credit card, when used for deposit/purchase, will be immediately billed upon deposit/purchase. All bonus credits are for wagering purposes only. (No withdrawal will be honoured for an amount less than the bonus.) Upon a withdrawal request (regardless of the number of deposits), any amount up to the equivalent value of the play bonus will be deducted from your play balance or winnings before settlement. The first credits wagered will be deducted from your deposits rather than from the play bonus.
15.16 You agree that we, or a payment processing company on our behalf, will handle all financial account transactions ("Payment Processor"). You acknowledge that the Payment Processor reserves the right to withhold any payments should it have reason to believe or suspect that you may be engaging in or have engaged in fraudulent, collusion, unlawful, or improper activity.
15.17 You agree to fully pay any and all payments due to us or any third party in connection with your use of the Online Casino. You further agree not to initiate any charge-backs or cancel or reverse any of your due payments. In such an event, you will refund and compensate us for such unpaid fees, including any expenses incurred by us in the process of collecting your payment.
15.18 We promise to respond to all queries within 2 working days from receipt, in addition to the live chat function during operating hours.
15.19 You may only use the Online Casino and/or the website if you are of legal age as determined by the laws of the country in which you reside.
15.20 Please note: You cannot use the Online Casino and/or the website if you are under 18 years of age under any circumstances.
15.21 Please note: Some jurisdictions have not addressed the legality of online gambling, and others have specifically made online gambling illegal. We do not intend to use the Online Casino and/or the website where such use is prohibited. The availability of the Online Casino and/or the website does not constitute an offer or invitation to use the Online Casino in any country where such use is illegal. Service of the Online Casino is void wherever prohibited by applicable law. You accept sole responsibility for determining whether your use of the Online Casino is legal in your country of residence.
15.22 In cases where the casino cannot thoroughly verify the player's documents and identity, the casino may require the player to submit further documentation to complete this process.
Details of the Refer-A-Friend Programme will be announced shortly. Please check back soon for updates.
17.1 Spinza is not at liberty to close players' user accounts.
17.2 We reserve the right to close your account at any time for any reason. If we terminate your account for any reason, the following provisions shall apply:
You agree that we shall not be liable to you for any termination of your account or your use of the website.
Your sole remedy in the event of termination of your account shall be the reimbursement of any undisputed account balance you may have, and we shall have no further liability to you whatsoever.
We may terminate your account due to any breach of these Terms of Use; we have the unfettered discretion to void any winnings and confiscate any balance. Such breaches include, but are not limited to:
If you have more than one active account (or control more than one active account).
If you are in breach of any of your warranties.
If you have opened an account after previously being banned from creating further accounts within our network.
If required to do so according to any legal and regulatory obligations.
If the name on your account does not match the name on the payment method used to make deposits.
If you provide incorrect or misleading registration information.
If you reside in a restricted territory.
If you have allowed or permitted (intentionally or unintentionally) someone else to play on your account.
If you have charged back any of the deposits made with your credit card on your account.
If you are found colluding, cheating, money laundering, or engaging in fraudulent activity.
If we determine that you have employed or used a system (including machines, computers, software, or other automated systems) specifically designed to defeat the casino.
If you make sexually explicit or offensive statements in the chat facility or to any of our staff members, including expressions of bigotry, racism, hatred, or profanity.
The use of robotic, mechanical, electronic, or other devices to automatically make playing decisions in any game (without our explicit consent).
If we become aware that you have played at any other online casino in bad faith or under any of the circumstances set out above.
17.3 Upon termination of your account, you agree and acknowledge that your rights to use the website shall immediately terminate, and you will remove any software provided to you or downloaded from the website.
17.4 We do not close accounts because anyone can sign up for a new account within a minute, and as we do not verify phone numbers or email addresses, it is easy for anyone to launch a new account.
18.1 We reserve the right to seek criminal and contractual sanctions against you if you are involved in fraudulent, dishonest, or illegal acts. We will make such reports as necessary to the authorities.
18.2 We reserve the right to withhold payment to you if you are suspected of engaging in fraudulent, dishonest, or criminal activities.
18.3 You shall indemnify us and be liable to pay us on demand for all costs, charges, or losses sustained or incurred by us (including any direct, indirect, or consequential losses, loss of profit, and loss of reputation) arising directly or indirectly from your fraudulent, dishonest, or criminal actions.
19.1 Any escalation of a customer inquiry to the Complaints Team will be classified as a "Complaint." Please note that any calls to our Customer Support Team or our managers/supervisors may be monitored or recorded for training and quality management purposes, assisting us in the prompt and effective resolution of customer queries.
19.2 Only complaints raised following the procedure outlined below will be responded to and addressed accordingly. Any complaints or issues raised via third-party platforms (e.g., social media, chat rooms, etc.) will not be accepted, and you will be advised to follow our procedure. We will not tolerate any aggressive, abusive, threatening, defamatory, or otherwise offensive language or behaviour towards our staff members.
19.3 For any further queries, please contact support@spinza.co.za.